FAQ

FAQs

1. General Questions

What is the status of my order?
Once you place an order, we’ll send you a confirmation email to track your order status.
When your order ships, you’ll receive another email with the expected delivery date and a tracking link (if applicable).
You can also track your order in the "Track Order" section on our homepage.

Can I change my order?
We can only make changes to orders that haven’t been processed for shipping yet.
Once your order status is “preparing for shipping,” “shipped,” or “delivered,” we can’t make any edits.
To request changes, please reach out to our support team via email.

Where do you ship?
We currently only ship within the United States.

2. Payment

What payment methods do you accept?
You can pay using debit or credit cards.
We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, and Google Pay.
These options will be available at checkout.

Which currency will I be charged in?
All purchases are charged in USD (U.S. Dollars).
Your bank will apply the current conversion rate if your card uses another currency.

3. Shipping

How long does it take to ship my order?
Orders are processed within 24–48 hours.
Standard shipping time within the United States is 7–14 business days.

What if I’m not home when my order arrives?
If you’re not available at the time of delivery, the carrier may:

  • Attempt delivery the next business day

  • Contact you to schedule a new delivery

  • Leave a notice for pickup at your local post office

4. Returns

Do you accept returns?
Yes, we accept returns under the following conditions:

  • The item was purchased from our online store

  • The item is unused

  • The return request is made within 28 days of delivery

  • The item is returned within 14 days of the return request

We do not accept returns for:

  • Perishable items or items with an expired shelf life

  • Items that were unsealed and are not suitable for return due to hygiene reasons

  • Items that are inseparably mixed with others after delivery

To request a return, contact our support team via email.

Can I exchange an item?
Yes, exchanges follow the same conditions as returns.
Please let us know in your return request that you’d like an exchange instead of a refund.

Are returns free?
Yes, returns are free. You’ll find return instructions in the package.
Feel free to email us if you need help.

How long does it take to process a return?
Once we receive the returned item, processing takes up to 14 days.
After approval, we’ll issue a refund, exchange, or store credit within 14 days.

5. Other Questions

Do you have physical stores?
No, we currently operate as an online-only store.

Is there a warranty?
Yes, we stand by the quality of our products.
If you receive a defective item, we’ll gladly accept a return or exchange (as long as it meets our return policy).
Please email us at texinkerr@gmail.com for help with defective items.